New Software Will Improve VoIP Emergency Services

2:03 am on September 26, 2005 | Category: VoIP

Spatial Data Inc. has released VixxiLink 2.0, an application which allows VoIP providers to quickly and efficiently connect their customers to 911 emergency services. The VixxiLink application works by the following process…

The VoIP telephone user, for whom the telephone instrument IP address is registered with the VoIP Service Provider (VSP), with its known and validated location, initiates a 911 emergency call. The VSP’s 911 server, which is registered with the Vixxi VoIP Positioning Center, requests routing instructions along with all appropriate information.

The network provides two strategically placed entry points to field IP 911 calls placed anywhere in the United States, providing the shortest path between the caller and the correct Pubic Safety Answering Point, call center or other emergency location.

This information is sent to the appropriate Selective Router (ILEC Tandem 911 Switch) through a specific Vixxi Gateway selected by the Vixxi Data Center (based on the caller’s location) that converts the information into the required format as useful information.

The Selective Router uses the information to determine the proper Public Safety Answering Point (PSAP) as the destination for the E911 call. The Vixxi Gateway also sends the necessary address information and callback number in the correct format to the PSAP through the Automatic Location Identification (ALI) and Automatic Number Identification (ANI) databases, both of which are resident in the Vixxi Gateway.

PSAP personnel use the displayed ANI and ALI to know how to respond (i.e., dispatch the police, fire department, ambulance, etc. to the correct location).

Source: http://www.emediawire.com/releases/2005/9/emw289391.htm

This will likely make it much easier for telephony providers to meet FCC regulations, by allowing emergency services to accurately pinpoint the location of callers using mobile VoIP phones.

VixxiLink 2.0 has successfully completed several trials, and will likely be widely implemented by VoIP service providers in the near future.

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    Published by TeleClick Enterprises
    Edited by Jeremy Maddock