Telus Takes Cautious Approach to Residential VoIP

11:29 am on October 5, 2005 | Category: Business, VoIP

Over the past few months, many major telecom and cable companies in Canada, including Bell and Rogers, have begun offering Voice over IP service to residential subscribers. Telus, however, has adopted a very cautious and conservative approach to the technology, by offering very limited VoIP service to businesses only.

Telus’s new service development director, Jim Johannsson, says that the company is being cautious, due to the fact that they still see problems with VoIP, which need to be ironed out. He claims that “when the network gets busy, packets get lost, speech gets choppy, and all kinds of ugly things happen.” Other problems cited by Telus include lack of backup power, and potential problems with 911 emergency service.

It is true that, being a new technology, VoIP isn’t yet totally perfect in every regard. Some of the problems cited by Telus, however, especially regarding call quality seem to be somewhat over-exaggerated. Call quality hasn’t been enough of an issue to prevent almost 400,000 Canadians from switching to VoIP, so far. In actual fact, the majority of those who use telephony services have reported near-perfect quality.

Although Telus seems to be waiting until they can roll out an ideal service, they may well be missing the boat. While cable companies and independent VoIP providers (such as Vonage) obtain thousands of new customers each and every day, Telus seems content to sit and wait.

If Telus wants to maintain it’s impressive financial performance, it will have to begin riding the wave of the VoIP revolution sooner rather than later. Ensuring good quality for customers ahead of time is a good business move, but standing still is not.

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    Published by TeleClick Enterprises
    Edited by Jeremy Maddock