Comments on: Telus Complaints on the Rise

By: Jennifer

Jennifer — Tue, 04 May 2010 20:55:50 +0000

I have been trying to get telus to come out and do a landline installation….we moved in december 2009, I had started arranging this in october 2009 as I heard telus is a nightmare…well everyone is right! I have recently phoned again, spending hours on the phone talking to numerous employees, getting nowhere but frustrated and pissed off!!!They say that my order is in and telus will start considering it at the end of May, and Im not guaranteed to even be looked at this YEAR. Well we are tryng to start a business, how do we run a business with no fax?? There are no other telephone providers in my area (not that I can find) I really, really dislike Telus. How hard is it to send a technician out to do a job that might only take half-a-day (we already had the trenching done). Not sure what to do….

By: R. Blakely

R. Blakely — Sun, 21 Mar 2010 06:30:20 +0000

Telus-TV does not have an email address. Similarly, other Telus services do not have email addresses. The company has problems, obviously. To complain, a person needs to phone or mail a letter using Canada Post.
Telus-TV does not maintain its product. For example, the TV guide has a time shift of one hour from real time. Telus does not check their TV guide at all. Daylight savings time is ignored by Telus workers, apparently.

By: Miranda

Miranda — Wed, 22 Apr 2009 22:58:00 +0000

On April 22th I received my Telus invoice, expecting it to be my final bill after cancelling on March 15th due to problems with the inability to receive and send texts and incoming calls for two weeks. On this current billing they had charged me for the ongoing April to May charges. I called them to complain about the bill and they said they would cancel the service effective at midnight tonight. I told them that if they didn’t backdate the canellation to March 15th, they would have to take me to collection for it.

Now how do I find an ombudsman to dispute their claim? Your help would be appreciated.

By: Houneidi

Houneidi — Mon, 20 Apr 2009 18:56:44 +0000

Recently me and my wife have moved to a new home (No Outlets) But I was told by the construction company that we have Dual Outlets. An Outlet with Cable and Telephone lines. Which ever company we contact will use that line. So I called all companies (Cable, Security, Utilities, and Telus Telephone) to come during a week to set everything up.
I contacted all companies twice to confirm Date and Time of appointment since Technician needed to come to the house to setup their equipment. First Utilities came all on time, and set everything up. Then it was the Cable company Once again it was smooth sailing. When I placed the appointment with the Security company they stated that an Active Telephone line must be present in the home which was why I booked Telus on Thursday and Security company for Saturday.
Well Thursday came and I stayed home all day (they were supposed to come between 2-6) and charge me $30 to install outlets. At 5:30 and no technician I became abit concerned so I called Telus to confirm appointment. They stated that technician had already come. When I explained that noone came they argued stating that he came and left and that Telus does not install Outlets. I requested to speak to Manager which I got “No managers are in the office at this time” which I find hard to believe because their is always someone running an office.
So I requested another technician. They wanted to bring someone over on Wednesday. I told them if I did not get a technician out here by Saturday I was canceling my service.
They did not seem to care. So I let them go and was Angry of how I was treated. So I called back and spoke to someone else. This time I explained to them what happened and said “If I do not get someone out here by Saturday I am canceling my Phone and Cellphone” Again they were not able to get a technician out here till Wednesday. So I said Cancel my service. She had the nerve to ask “Is their anything I can do to keep you as a client” I said “Yes get me someone out here ASAP!!!”, I get “Sorry sir that I can’t do” then I cancelled my service.
I then called the cable company and had a Technician out to the house within 2 days. With No charge and unlimited Canadian and United States Calling. 1000 Free International Minutes. And I get all features including 3 Way calling, voice Mail, Call Display… and all Telephone Features.

Oh and 2 days later I got a Call from Telus ” Hello I am the manager here at Telus, Anything I can help you with?” I said Yeah “Get off my phone and never call me again” and I hung up. I am now Officially out to make sure EVERYONE I KNOW Does not use TELUS as their provider.

By: Joyce Charke

Joyce Charke — Sun, 19 Apr 2009 07:27:17 +0000

Everyone is asking, “What can we do about Telus?”
Including myself. What can we do?
Since individual customers can’t afford accountants and lawyers nor do we have the time or money to spend creating class action suits against Telus … maybe we could have a TELUS PROTEST DAY!
Everyone cancel their phone connections and internet connections with Telus! You think maybe the big guys running Telus might get the message?
Switch to another service.