BT Gets Contract to Improve Microsoft Support Infrastructure

4:00 am on January 31, 2006 | Category: Business

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BT has been given a two-year contract to unite 77 separate Microsoft call centers around the globe into a single centrally managed system.

Over the duration of the agreement, BT will design, create, deploy, and manage a network-based environment for customer service and support.

The end goal will be to improve the quality and availability of customer service, while making better use of call center agents.

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    Published by TeleClick Enterprises
    Edited by Jeremy Maddock