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Ofcom Creates Code of Conduct for British VoIP Providers

12:40 am on March 30, 2007 | Category: Regulation, Telecom Services, VoIP

The UK Office of Communications (Ofcom) is implementing a new regulatory code for Voice over IP providers, in an effort to ensure that customers are properly informed about all the benefits and drawbacks of VoIP technology.

Beginning in June, all providers will be required to make clear to customers what level of emergency services will be made accessible, as well as the extent to which the service depends on a user’s home power supply.

VoIP carriers will also need to divulge what level of directory assistance, directory listings, and access to the operator is available, as well as whether customers will be able to keep their telephone numbers if they switch to another provider at a later date.

A number of concerns have been raised in recent months about the lack of access to enhanced emergency (999) services on many VoIP plans. Ofcom says it hopes to determine later this year if, and how, IP voice providers could be required to offer full emergency access in all areas.

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