Verizon Introduces ‘Expert Care’ Technical Support Service

6:30 am on October 11, 2008 | Category: Business, Telecom Services

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Verizon Communications is hoping to get in on the technical support business by launching a number of ‘Expert Care’ plans, offering in-depth hardware and software support, as well as repair/replacement coverage for computers, TVs, and telephone equipment, at a fixed monthly cost.

“Because customers trust us for their home entertainment and communications needs, they also want us to help them resolve problems with the growing number of sophisticated consumer electronics devices throughout their homes,” said Verizon’s executive director of corporate marketing, Peter Castleton, in a statement. “We developed Expert Care to give customers the kind of support they need to keep their digital home networks humming.”

Verizon’s technical support service, which includes around-the-clock phone and online help with issues like viruses and spyware, is priced at $14.99 per month. Device protection plans range in price from $4.99 to $19.99 per month, depending on the type of hardware covered.

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    Published by TeleClick Enterprises
    Edited by Jeremy Maddock