Globalive Communications Bringing 100 Call Center Jobs to Windsor, Ontario

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Globalive Communications Bringing 100 Call Center Jobs to Windsor, Ontario

6:15 am on December 31, 2008 | Category: Business, Telecom Services, Telephone, Wireless, Corporate

Toronto-based telecom company, Globalive Communication Corp., has announced plans to open a new call center in Windsor, Ontario, bringing more than 100 new jobs to that city.

Globalive, which currently employs just 135 people in Canada, says that it will transfer the call center operation from overseas. This decision was made so as to improve customer service as the company expands its range of services.

“We’re a young, flexible company and we move very fast,” explained Globalive CEO, Ezio D’Onofrio, after a news conference on Monday. “And we were unable to do that with an outsourced division in India or the Philippines or elsewhere.”

In recent years, the company has begun to expand beyond its original long distance telephone business, into providing high-speed internet and VoIP telephony services. It also hopes to launch its own discount wireless brand in 2009, with the goal of signing up 1.5 million customers by 2011.

“If we just had long-distance and dial around, the outsourced model probably would have continued,” D’Onofrio said. “But we’re now offering products like home phone, high-speed Internet, and eventually wireless, that are a lot more difficult. And because customer service is such a priority now, we want to have a Globalive team in Windsor.”

Globealive will hold a job fair at Windsor City Hall on January 7, and plans to have 30 employees on the job by the end of January.

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Once the operations reach a sizeable number, Globalive may again think of outsourcing the call center division. Moreover, outsourcing is not just for call center. If business processes, management of complex IT applications & systems can be outsourced, then the real value is seen.

Comment by amit tandon — March 4, 2009 #