Rogers, Bell, and Telus Sign Wireless ‘Code of Conduct’

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Rogers, Bell, and Telus Sign Wireless ‘Code of Conduct’

4:11 pm on September 1, 2009 | Category: Business, Telecom Services, Wireless

Canada’s leading cell phone carriers have signed on to a new ‘code of conduct,’ so as to demonstrate their commitment to consumers’ rights.

The code, which is being implemented by the Canadian Wireless Telecommunications Association (an industry trade group), seeks to demystify customers about the terms of their cell phone contracts. It also gives customers the ability to cancel a contract at no cost in cases where the carrier changes the terms of service.

“In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract,” the code says.

Bell Mobility, Telus Mobility, and Rogers Wireless have all agreed to the code of conduct as have most minor carriers. The one exception is Toronto-based DAVE Wireless, a new market entrant which expects to follow suit and sign the code before launching its service.

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How basically absurd in the first place. The companies were by law already not allowed to change the terms of a SIGNED contract but yet they did anyway. All just ” More PR and BS!” Also ” Rogers is the worst culprit for their unrelenting repetitive telemarketing calls.” ” Just all more manure to keep the related incompetent civil and public servants looking busy”. Cellular firms get new customer rules but they still have not honoured all the old ones..

Most Consumer advocates don’t think much of the new code. A code of conduct adopted by Canada’s cell phone service providers is a political answer that doesn’t address real consumer concerns, another competent critic now has still charged .The code will be administered by the useless, pretentious Commissioner for Complaints for Telecommunications Services, a body set up two years ago by the industry to negotiate disputes between customers and companies. In its first year, 2007-08, was still unable able to resolve about 40 per cent, of the compalints according to its own website. About one-third of the complaints were related to wireless services.

Comment by Smoke screen — September 2, 2009 #