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Canadian Carriers Must Join ‘Commisson for Complaints’: CRTC

11:54 am on December 2, 2010 | Category: Business, Regulation, Telecom Services

Canadaâ€™s telecom regulator, the CRTC, has issued a ruling requiring all Canadian carriers to participate in the Commission for Complaints for Telecommunications Services.

The Commission was created three years ago to provide customers with an independent mechanism for filing compalints regarding telecom service delivery, billing, and contract issues.

Consumers filed some 3,700 complaints in the Commissionâ€™s 2009-2010 monitoring period. 52% of these complaints related to wireless carriers. The majority of consumers who complained were upset over billing errors, contract disputes, and so called “number portability,” which (in theory) allows users to switch carriers while keeping the same phone number.

Making CCTS membership mandatory “recognizes the need for certainty for both the
CCTS and consumers about the status of the CCTS during this holiday season and beyond,” the CRTC noted in its ruling.

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