Category: News

A new report commissioned by OpenText, released yesterday, indicates that IT departments are playing a major role in achieving corporate sustainability objectives, but concludes a lack of innovative tools and expertise are primary roadblocks to allowing them to meet their goals.

The 2023 State of IT Sustainability Report, conducted by Dimensional Research, found that while 97 per cent of companies have adopted or plan to adopt sustainability initiatives, in terms of actual implementation, only 42 per cent of those polled have actually started “the journey” towards environmental responsibility.

“The sustainability movement is in the early days, with IT taking the lead in most cases,” said Muhi Majzoub, chief product officer at OpenText. “However, this report’s findings also show that companies are serious about making it a high operational priority.

“Sustainability is proving to be more than a popular social cause. There are solid business reasons pushing it: efficiency, cost savings, regulatory compliance. Because it is a ‘win-win’ scenario for all, sustainability is now a part of the decision-making process at most companies.”

According to a release issued by the company, implementing IT sustainability initiatives can bring several obvious benefits to enterprise organizations, whether it is in cost savings, resource efficiency, risk mitigation, or regulatory compliance.

However, the release noted, “there are other less obvious benefits, such as innovation in product design, process efficiency, or technology adoption, that ultimately could lead to new revenue streams or market opportunities, all brought through the pursuit of sustainability.

“Yet, for all the incredible business benefits of IT sustainability, it is not without its challenges.”

Findings, which are based on a recent survey of 328 executives from around the world, each of whom has sustainability responsibilities, revealed that only 51 per cent reported using software to help track their IT carbon footprint, with Europe outpacing North America in the adoption of tracking software.

The lack of expertise was the second biggest challenge, according to 46 per cent of respondents, underscoring the need for education and skills development in sustainable IT practices.

Survey results indicated that IT departments lead the pack in adopting green initiatives. IT has a higher adoption rate than other departments, followed by logistics, facilities, manufacturing, and warehousing.

“This trailblazing position may be inherent,” authors of the report note. “Unlike departments that rely on intricate physical systems, heavy machinery, or complex supply chains, IT has the flexibility to pivot – for example, to the cloud, to new vendors, to optimal resources, or to cloud cost control with FinOps.

“All these moves support green IT without the financial outlay required by other domains. At 19 per cent of companies, every department has a sustainability initiative. But 88 per cent of companies without company-wide participation plan to welcome new departments to their sustainability programs within the next year – so that 19 per cent will grow.”

Going green, they write, is “good for business and companies know it. The data suggests that business benefits – led by improved brand image, cost savings, and higher ESG (environmental, social and governance) scores – serve as a catalyst for IT’s sustainability efforts.

“To a lesser degree, but not by much, external factors such as regulatory and governmental influences play a key role in driving IT sustainability initiatives. Given that regulatory and governmental requirements are on the rise, we expect these factors to rank higher on reasons to embrace IT sustainability in the years to come.

“No longer just a theoretical topic in CIO magazines, environmental sustainability has become a front-and-centre initiative that organizations are planning for and acting on.”

The post OpenText sustainability report cites challenges IT departments face first appeared on IT World Canada.

Over 50 per cent of Canadian technology managers plan to hire in the first half of 2024 despite persisting challenges to find skilled talent, a new study by hiring platform Robert Half reveals.

Respondents included executives, senior managers and workers from small (20-249 employees), medium (250-499 employees) and large (500+ employees) businesses in private, publicly listed, and public sector organizations across Canada.

Factors such as anticipated company growth, increased turnover, and lack of requisite skills among employees are the top factors influencing the decision to continue hiring in 2024. Many companies are also looking to capitalize on laid off talent, the report revealed.

While there’s an increased number of tech workers in the talent pool due to persisting tech layoffs, there will still be plenty of opportunities for them in 2024, affirmed Nathan Wawruck, director of permanent placement services in the tech practice at Robert Half.

Many technology leaders are also planning to hire more contract professionals in the first half of 2024, notably in areas like AI and machine learning, and cloud architecture, as well as software and applications development.

This could be related to the fact that managers are more strategic in their hiring than they were a few years ago and, importantly, because 70 per cent of companies will now be moving forward with projects that they put on hold in 2023.

However, the report emphasized the many hiring difficulties that are set to persist in 2024.

Nearly half of managers (48 per cent) said their team suffers from skill gaps, which degrade quality of work and can even leave projects at a standstill. 

“Our research shows that tech managers are facing the greatest challenges in finding skilled talent for AI and machine learning, security, privacy and compliance, and cloud architecture and operation—areas where they also say skills gaps are most evident in their companies,” explained Wawruck.

Recruiters are advised to act fast when they spot the gaps, the report noted, especially with 64 per cent of managers claiming that hiring now takes longer than it did a year ago, significantly setting back their companies as they lose skilled talent to competitors.

Wawruck added that companies need to ensure a streamlined interview process to keep the hiring process as smooth as possible, to avoid delays that risk them losing skilled candidates. Plus, their compensation and benefits packages should also be competitive and in line with industry expectations.

A higher salary (47 per cent) is the top priority for workers who plan to look for a new job, followed by advancement opportunities, and benefits and perks, as well as flexible work options, the report showed.

Candidates’ salary expectations being too high (54 per cent) is, in fact, the top reason that recruiters cited for losing skilled candidates. Others wanted more flexibility (50 per cent), accepted a counteroffer (42 per cent) or claimed that the company took too long (33 per cent) to make an offer.

Don’t wait to make compelling offers to good candidates, the report asserted.

The post Hiring to continue in Canada despite challenges: Robert Half study first appeared on IT World Canada.

Opposition MPs hammered the head of the Public Health Agency of Canada (PHAC) on Tuesday for its role in not tightly overseeing the $59 million spent on the ArriveCAN app, but failed to get answers to repeated demands asking who made decisions.

The Public Health Agency of Canada (PHAC) and the Canada Border Services Agency (CBSA) both worked on the requirements and development of the app, used by travelers to collect their contact and health information when they entered Canada during the COVID-19 pandemic. But as a report by Auditor General Karen Hogan last week spelled out, for the first year and a half, neither agency watched spending or set goals.

In testimony Tuesday before the House of Commons public accounts committee, Hogan said confusion between PHAC and CBSA “led to an accountability void that persisted for close to a year and a half. Each believed that the other was responsible for establishing a governance structure, and neither developed nor implemented good project management practices such as developing objectives and goals, budgets and cost estimates.”

There were oversight failures on ArriveCAN at many layers, Hogan added — contracting, project management, bookkeeping, and IT management. In fact, she said, these were worse than the notorious Phoenix project, which failed to deliver a modern federal public service payment system.

PHAC, which reports to the Minister of Health, responds to public health threats.

Treasury Board Secretariat — which sets policies for the public service — asked bureaucrats during the pandemic to be more flexible and do things quickly, Hogan said, but it also said departments had to still ensure accountability. “So why were the recommendations from Treasury Board not respected?” Hogan asked. “That’s a question you should put to the department.”

The ArriveCAN project started in 2020, but it wasn’t until April 1, 2022 that CBSA took full responsibility for the app. However, Hogan said, as the initial business owner of the app, the Public Health Agency was responsible for establishing the governance structure until then.

That put Heather Jeffrey, current president of PHAC, who was posted to her role in February 2023 after serving as Associate Deputy Minister of Health, in the committee’s spotlight.

“In the face of a global pandemic, with multiple lines of operation across borders, vaccine procurement, therapeutics, and all the other aspects of public health response meant insufficient attention was paid to the governance structure of this project,” Jeffrey said, “which we regret and which we have undertaken to rectify in the future.”

Who decided that there wouldn’t initially be governance, asked the NDP’s Blake Desjarlais.

“The intense nature of the collaboration [with CBSA] meant these teams were meeting on a daily or even weekly basis,” Jeffrey replied. “There was no deliberate decision to not put in a governance structure.”

This was “a dramatic failure, and one that has cost Canadians millions,” said Desjarlais. “We cannot simply say that there were good intentions between CBSA and the Public Health Agency of Canada. They met every week but failed to address the questions of governance and cost.”

The meetings of the two agencies in 2020 were focused on the “significant time pressure to develop an app that would allow the border to permit the flow of critical people and goods,” Jeffrey answered. “The operational outcomes were the overriding subject of conversations.”

Did the Health Minister at the time, Patty Hajdu, or the Clerk of the Privacy Council — the most senior bureaucrat — ask about the costs, asked Conservative Larry Brock.

Jeffrey replied that she wasn’t at PHAC at the time, and didn’t know.

“The ArriveCAN boondoggle has to have consequences,” said Brock, “and it’s little comfort that PHAC says it will do better next time.” Other than two officials suspended for allegations around the selection of GC Strategies to contract out work on the app, have another other employees been suspended, he asked.

No, replied Jeffrey. There have been no findings of wrongdoing in investigations into PHAC employees, she added.

“Can you agree with me the cabinet ministers at the time and the Prime Minister should step up and accept responsibility for this mess?” Brock asked.

“The governance of ArriveCAN was managed within the public service,” Jeffrey said. “As deputy head of the Public Health Agency, I take responsibility for its management.”

Two committee hearings into the reports of the Auditor General and the Procurement Ombudsman into ArriveCAN and contracts awarded to GC Strategies continue.

The post Opposition MPs hammer head of PHAC over ArriveCAN app first appeared on IT World Canada.

Last week, the Canadian Radio-Television Telecommunications Commission (CRTC) kicked off a series of public hearings as part of a proceeding to examine its existing framework for wholesale high-speed access (HSA), inviting interventions from large telcos, and smaller competitors, as well as advocacy groups.

The proceeding, launched last year, saw a series of developments, including an interim mandate last November forcing large cable and telephone companies in Ontario and Quebec – Bell and Telus – to share their fibre-to-the-home  (FTTH) networks with competitors in order to increase competition.

The Commission deemed that competition had decreased the most in these two provinces, but suggested that this mandate could be expanded to other provinces and be made permanent.

Bell, as a result, rolled back a number of investments and blamed the CRTC for major headcount cuts, Robert Malcolmson, executive vice‑president and chief legal and regulatory officer at Bell Canada, affirmed during the hearing.

“The Commission’s view that there would be – and I quote: ‘minimal risk’ regarding investments in fibre by accelerating wholesale FTTP (fibre-to-the-premises) was dead wrong. The question in this final phase of the proceeding is whether the Commission will double down, or pause and consider how investment incentives can be restored while maintaining the vigorous price competition that is so clearly occurring in the marketplace.”

The company also proposed a number of conditions if the CRTC were to mandate wholesale internet access, including only mandating speeds of up to 1.5Gbps and that fibre-to-the-premises (FTTP) access would only apply to a location five years after the network was deployed there. These measures, Bell argued, would help reduce the negative impact on investment.

Telus also claimed that if the CRTC imposes a wholesale mandate, it should be narrowly tailored, for instance, to exempt rural and remote areas as well as high-cost buried fibre. A wholesale mandate, it added, should not be available to cable companies to access in their own serving territories, as this will result over time in the consolidation of a single physical network, creating vulnerabilities during natural disasters, technical failures and more.

Rogers, additionally, warned the CRTC to not distort competition and undermine investment with “excessive wholesale mandates.”

“The best way to ensure affordable, high‑quality services for Canadian consumers and businesses, and sustain the digital infrastructure that Canada needs to remain competitive with its global peers is through minimally intrusive regulation and compensatory rates,” noted Dean Shaikh, senior vice president, regulatory affairs, Rogers.

Smaller competitors like Xplore, on the other hand, deploring decreased competition, backed the CRTC’s wholesale rules.

“A competitive telecommunications ecosystem in rural Canada needs facilities‑based providers with scale, to offer meaningful and sustainable alternatives,” said Cindy Wallace, regulatory counsel, Xplore. “ The wholesale fibre framework can and should encourage this outcome.”

Others like Eastlink, Cogeco, and Beanfield have asked that Rogers, Bell, and Telus be excluded from accessing the wholesale access regime, the risk being that the mandate be inadvertently flipped on its head and that the Big Three use their dominance, along with flanker brands, acquired wholesale providers, and bundling strategies, to squeeze out regional carriers and independent ISPs.

Finally, advocacy groups like the Competition Bureau and the Public Interest Advocacy Centre (PIAC), intervened, lambasting the large telcos and supporting the CRTC’s wholesale access rules.

“The Commission has a mandate to achieve the telecommunications policy objectives and not to return monopoly rent to incumbents,” said John Lawford, executive director and general counsel, PIAC. “The incumbents are bullying the Commission into using their overheated definition of investment as a trump card that always wins, and they just must be told no.”

The public hearings concluded Friday, and the CRTC reminded intervenors that the deadline to submit the requested additional information is Mar. 1, 2023.

The post Bell, Rogers and Telus state their conditions as CRTC considers expanding wholesale internet mandate first appeared on IT World Canada.

A patch warning from ConnectWise, the latest ransomware news, and more.

Welcome to Cyber Security Today. It’s Wednesday, February 21st, 2024. I’m Howard Solomon, contributing reporter on cybersecurity for ITWorldCanada.com and TechNewsday.com in the U.S.

Business applications provider ConnectWise is urging IT administrators to take quick action to patch two critical vulnerabilities. They are in on-premise versions of ScreenConnect, which is used by help desks for remote computer control. The vulnerabilities could allow an attacker to execute remote code on systems, or directly impact confidential data or critical systems. The holes affect ScreenConnect versions 23.9.7 and earlier.

As cybersecurity pros around the world celebrated the takedown this week of the LockBit ransomware gang’s infrastructure there was also some sobering news: Ransomware attacks continue. German infrastructure management provider PSI Software SE said it was hit by ransomware last week. IT systems including email were taken offline. The company says no PSI customer installations have been compromised. And a Pennsylvania county said it paid an unnamed ransomware gang nearly US$350,000 in cryptocurrency to get access back to scrambled data.

Researchers at Arctic Wolf looked at data from responding to customers last year and figured your firm is much more likely to be hit by a business email compromise attack — where an employee is tricked into sending money to a threat actor — than ransomware. On the other hand firms hit by ransomware are 15 times more likely to have to undergo an incident response investigation than those victimized by business email compromise scams.

The report also confirms — again — that two strategies can lower the risk of a successful cyber attack: enforcing robust identity controls through identity and access management, and setting priorities for patching the most vulnerable systems.

Here’s more from the report: Want to get or retain cyber insurance? Insurers are looking for three things: Do you monitor your cloud assets for security, do you have logging and network monitoring, and do you have a privileged access management process.

Colorado’s Department of Health Care Planning has updated the number of employees who are victims of the hack of the department’s MOVEit file transfer server. The number originally was just over 4 million current and former staff. Now it’s 4.6 million people. Data on an estimated 94 million people from over 2,700 organizations with MOVEit on-prem or cloud services have been stolen since the end of May last year.

Threat actors are increasingly using a phishing kit called Greatness in attempts to trick Microsoft 365 users into clicking on malicious attachments. The goal, say researchers at Trustwave, is to steal login credentials. Microsoft 365 is a popular cloud business productivity suite so it’s regularly targeted by attackers. The Greatness platform allows a threat actor to insert an attachment to phishing messages that capture usernames and passwords. If the user’s system requires multifactor authentication, the Greatness platform can prompt the victim to enter the codes sent to their smartphones or emails. This particular kit is a phishing-as-a-service offering, so almost any crook can sign up. The cost: US$120 a month in Bitcoin.

Speaking of phishing, the most likely email scams that employees will fall for have a theme of an unpaid invoice or payment coming. That’s according to researchers at Abnormal Security. They looked at customer data of employees fooled by phishing lures into entering their login credentials. Just over 18 per cent of emails had themes that money was owed or is coming. Other scams that worked encourage document sharing, such as ‘Please review these documents’; emails saying there’s an unread or new message; emails saying action is quickly needed; and messages claiming an email or some sort of account has expired. As part of employee security awareness training your staff should be reminded of these tricks.

Attention IT administrators using the Redis in-memory data structure as a database, streaming engine or mesage broker: There’s a new attack you need to be aware of. Researchers at Cado Security have discovered new malware that will install cryptomining software on Redis servers. The report doesn’t say exactly how a system is initially compromised, but the result is a disabling of Redis safety configurations so the attacker can send commands to the server. One way administrators can defend against this kind of attack is to regularly watch their Redis server configurations for signs of change.

Finally, the European Commission says TikTok may not be doing enough to protect minors from harmful content. An investigation was announced on Monday into possible violations of the EU Digital Services Act. That includes whether TikTok’s algorithms result in an addictive design that affects physical or mental well-being or encourages radicalization. The Digital Services Act requires service providers to put in place measures that ensure a high level of privacy, safety and security for minors.

Follow Cyber Security Today on Apple Podcasts, Google Podcasts or add us to your Flash Briefing on your smart speaker.

The post Cyber Security Today, Feb. 21, 2024 – A patch warning from ConnectWise, the latest ransomware news, and more first appeared on IT World Canada.

An international effort has brought down the notorious LockBit ransomware gang, Microsoft has developed its own tech to replace Nvidia and a huge backlash against OpenAI on social media. 

All this and more on the “Jeez, you take one long weekend and the world explodes” edition of Hashtag Trending. I’m your host Jim Love, CIO of IT World Canada and TechNewsDay in the US. 

In a landmark operation dubbed “Operation Cronos,” global law enforcement agencies have struck a significant blow against the notorious ransomware gang, LockBit, signaling a major victory in the fight against cybercrime. 

The UK’s National Crime Agency (NCA), in collaboration with the FBI and an international task force, has successfully seized the gang’s website, replacing its contents with a message indicating the site’s new control under law enforcement. This collaborative effort featured contributions from Europol and agencies from Australia, Germany, the Netherlands, Japan, France, Switzerland, Canada, Sweden, and Finland, showcasing an unprecedented level of international cooperation.

LockBit is infamous for its prolific and malicious attacks—including targeting a children’s hospital and major corporations like Infosys and Subway. It has been a formidable force in the cybercrime world. The group’s operations, marked by at least 1,700 attacks in the U.S. alone by mid-2023, have been a significant contributor to the global ransomware threat, accounting for almost a quarter of all ransomware attacks in some regions. 

They are reputed to be the pioneers of ransomware-as-a-service, a model allowed affiliates to carry out attacks, negotiate ransoms, and then share the proceeds with the gang, a system that had to be adjusted in late 2023 to demand larger ransoms due to waning efficiency.

The disruption of LockBit’s operations is not just a technical achievement but also carries substantial geopolitical weight, given the group’s believed connections to Moscow. This raises the operation’s significance beyond mere cyber defense, hinting at broader efforts to counteract campaigns aimed at disrupting Russia’s adversaries.

The collaborative success of Operation Cronos may serve as a blueprint for future actions against similar threats, marking a pivotal moment in the ongoing battle against ransomware gangs and their increasingly sophisticated networks. 

In the meantime, score one for the good guys.

Sources include: The Register  and ITWorldCanada.com

Microsoft is reported to be developing a new network card designed to enhance the performance of its Maia AI server chip. This initiative, spearheaded by Pradeep Sindhu, co-founder of Juniper Networks and head of the acquired server chip startup Fungible, marks a potential shift in Microsoft’s reliance on Nvidia, a leading chip designer known for its pivotal role in AI model training.

This new network card, likened to Nvidia’s ConnectX-7, aims not only to improve the efficiency of Microsoft’s servers but also to make the process of training OpenAI’s models faster and less costly. 

The implications of this development are vast, promising to accelerate Microsoft’s capabilities in AI and potentially alter the competitive dynamics with Nvidia.

Microsoft’s investment in OpenAI, the creators of ChatGPT, has already positioned it as a frontrunner in the AI domain, integrating cutting-edge technology into its suite of products. The introduction of the Maia chip last November further underscored Microsoft’s commitment to leading in AI computing infrastructure. This latest development to reduce dependency on external chip designs like those of Nvidia’s shows Microsoft’s ambition to control more of the AI technology stack, making AI training more efficient and possibly reshaping the economic landscape of AI development.

Sources include: Reuters

 Yesterday we covered the reaction from the AI community to OpenAI’s new Sora – a text to video offering that was simply astonishing in terms of its quality and light years ahead of many other offerings in terms of its ability to solve some of the problems that had plagued AI generated video – from the simple errors that generate people that have extra hands to the lack of permanence and continuity where characters and backgrounds keep changing.

Sora blew all of that away and was able to produce some astonishingly complex videos.

And it woke a lot of people up. I guess when it was primarily text, people had some anxiety, but once they could see what amounts to a simulation of real life, it got a reaction – and not a good one.  

The unveiling of OpenAI’s latest text-to-video model may have catalyzed a significant public backlash, evidenced by a wave of social media outcry. 

It was clear that OpenAI anticipated a reaction – but they’ve always gotten a positive reaction in the past. Were they anticipating anything this negative? Maybe. 

There was a tweet from an OpenAI employee, which stated, “We very intentionally are not sharing it widely. Yet the hope is that a mini public demo kicks a social response into gear.” This tweet was later removed, but it makes you wonder if Sora was announced to compete with Google’s Gemini launch – or was it to prepare the public for just how far AI has developed?

Google’s Gemini 1.5 was a game changer. Gemini 1.5 Pro can take in 700,000 words, or 30,000 lines of code  35x the amount Gemini 1.0 Pro can handle. And it’s not limited to text. Gemini 1.5 Pro can analyze up to 11 hours of audio or an hour of video in a variety of different languages. 

And Sora knocked it out of the park. 

But maybe not in a good way.

There have been a number of reports of some very negative social media posts. 

One example was from a YouTuber MoistCr1TiKaL, who tweeted  I’m struggling to think of a single positive thing making realistic AI generated videos like this will bring. It’s all just net negative and dystopian.

He is popular and he gets a couple of hundred thousand views on his tweets but that one got 153,000 likes, 11,000 retweets and 8 million views. 

Another twist to this came from comments from an insider known as Jimmy Apples who indicated that Open AI has had Sora since March and only just chose to release it now. 

Apples has been notoriously accurate in predicting what OpenAI will do next. 

But this negative reaction is something to watch. We’ve seen negative reactions to the advance of advanced tech – recently self-driving cars have become targets. Now we have this unveiling of Sora and a public backlash. 

There are fairly reliable predictions that show that Artificial General Intelligence will be here not in 2030 but perhaps as early as 2026. 

I did a piece last week on autonomous agents – these are, as the name implies, autonomous AI agents that can learn complex tasks and process them in the real world – from interacting with websites to operating your PC for you. 

Even if you don’t believe we will get to AGI, the impact that these autonomous agents will have on our world in the coming months will be staggering. And they are real and here today. 

If they were combined with AGI, I’m not sure what happens.

I’m not raising any alarms, I’m not predicting doom and I’m not saying the world is coming to an end. Our world is changing, more rapidly than we ever thought possible. 

But it seems like it took a video to really bring this to public attention.

This could fade out. It could intensify. Or it could be the start of the discussion that we’ve needed to have all along about how we will adapt to what is undoubtedly – for good or bad – you decide – but what is undoubtedly the biggest business and social transformation of the past several hundred years. 

We live in interesting times. 

Hashtag Trending goes to air five days a week with daily newscast and a weekend interview show that we creatively called – the weekend edition. 

I got comments on my story yesterday on the growth in C level titles. Thanks. I am really interested in what you think about AI and your reaction to the story today. 

I like to keep it real and knowing what you think is a big help. 

Send us a note at jlove@itwc.ca or drop us a comment under the show notes at itworldcanada.com/podcasts – look for Hashtag Trending. 

Thanks for listening and have a Wonderful Wednesday.

The post Hashtag Trending Feb.21- LockBit website goes down; Microsoft takes on Nvidia; Online backlash against OpenAI first appeared on IT World Canada.

Eight months ago, Geoffrey Hinton, the esteemed professor emeritus at the University of Toronto who resigned his post at Google over concerns about artificial intelligence (AI) advances, stated in a speech at Collision 2023 that the world is “entering a period of huge uncertainty.”

When he speaks, people listen, due in large part to the fact Hinton, along with Yoshua Bengio and Yann Andre LeCun, won the coveted Turing Award in 2018, an honour that resulted in the three computer scientists being known from that point on as the “Godfathers of AI.”

In recognizing the trio, the Association for Computer Machinery (ACM), which awards the annual prize, noted at the time, “working independently and together, Hinton, LeCun and Bengio developed conceptual foundations for the field, identified surprising phenomena through experiments, and contributed engineering advances that demonstrated the practical advantages of deep neural networks.

“In recent years, deep learning methods have been responsible for astonishing breakthroughs in computer vision, speech recognition, natural language processing, and robotics – among other applications.”

At Collision, Hinton pointed out that “people whose opinion I respect have very different beliefs from me.

“Yann LeCun thinks everything is going to be fine. They (AI chatbots) are just going to help us; it is all going to be wonderful. But we have to take seriously the possibility that, if they get to be smarter than us, which seems quite likely, and they have goals of their own, which seems quite likely, they may well develop the goal of taking control. And if they do that, we are in trouble.

“AI trained by good people will have a bias towards good, AI trained by bad people such as Putin or somebody like that will have a bias towards bad. We know they are going to make battle robots. They are busy doing it in many different defence departments. They are not going to be necessarily be good, since their primary purpose is going to be to kill people.”

Given those concerns, what seemed somewhat perplexing was that in March of last year, Hinton was not among the tech leaders who signed an open letter urging a six-month moratorium on development, saying that AI tools “present profound risks to society and humanity.”

The reason why became clearer earlier this month, when he spoke at an event in Toronto organized by the Vector Institute, a not-for-profit organization that focuses on AI research and where Hinton serves as chief scientific advisor.

When asked during a Q&A session whether the speed of AI is “spinning too fast,” he replied that while it certainly is, “I don’t think we’re going to solve it by slowing down,” adding that is the key reason he opted not to sign the letter.

“I do not think the right way to phrase the problem is in terms of whether you should go fast or slow. Partly because I do not think you are going to be able to slow things up. There’s too much economic gain from going fast. We have seen actually what happens if people try and slow things up in a situation that was slanted entirely in favor of safety, and profits still won. That is my view of what happened at Open AI.

“Slowing it down, A) is not feasible, and B) is not the main point. The main point is, it is possible, we can figure out how to make these things benevolent so we can deal with the existential threat that these things will take over. That is a different problem from figuring out how to stop bad people using them for bad things, which is more urgent. In my view, we should put huge effort into trying to figure it out.”

Hinton said that it will not solve all the problems, and, in particular, it will not solve the problem of bad people doing bad things with it.

“If you want regulations, the most important regulation should be not to open source big models. That is like being able to buy nuclear weapons at Radio Shack. It is crazy to open source these big models, because bad actors can then fine tune them for all sorts of bad things. In terms of regulations, I think that is probably the most important thing we can do right now.”

His presentation focused on whether digital intelligence will replace biological intelligence. There are today, he said, deep learning systems that “are incredibly powerful and understand in much the same way people do.

“When people say, ‘these models are different from us,’ ask them, ‘well, OK, how do we work? And what is different about it?’ And they cannot answer that question, except for Gary Marcus. Gary Marcus can answer that question. And he says, ‘we work by having symbol strings and rules, but you should still worry about it. Because although it does not understand anything, it is extremely dangerous.’ I call that wanting to have your cake and have it eat you too.”

The post The world according to Hinton: Slowing AI down is not the answer first appeared on IT World Canada.

International roaming speeds are usually slower than those on a provider’s own network because traffic has to be routed through its home country. This could soon be a thing of the past, thanks to a new collaboration between Telus, Amazon Web Services (AWS) and Samsung.

The new approach, known as network cloudification, enables Telus to house its network within AWS regions worldwide, using virtualized roaming gateways, which means traffic no longer needs to go through Canada, but will be routed directly to the closest AWS region that houses Telus’ network. 

“Alongside our AWS Partners, we are excited about how Telus is using the cloud to augment their network capabilities to provide consistent and reliable global services for their customers,” said Chivas Nambiar, general manager, telco business unit at AWS.

The approach uses cloud-native Core technology from Samsung on public cloud for mobile data, and Germany-based ng-voice for voice calls.

“Samsung’s Cloud-native Core is designed with flexibility and scalability in mind. By ensuring higher stability and reliability, Samsung powers Telus’ new roaming approach to bring unmatched network performance and customer experiences while traveling,” said Stephen Wiktorski, vice president and head of networks at Samsung Canada. 

Telus said that the possibilities of this collaboration could extend far beyond roaming, notably with Samsung’s full Cloud-native Core solution on AWS, paving the way for advancements in disaster recovery and 5G standalone core use cases.

Virtual roaming gateway trials will begin in Q1 2024. 

The post Telus spearheads virtualized roaming gateways, in collaboration with AWS and Samsung first appeared on IT World Canada.

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team! 

Missed the last Coffee Briefing? We’ve got you covered.

Google Cloud stops charging departing customers for data transfer

Source: Google cloud

Google Cloud has announced that it will no longer charge customers moving to other cloud providers or migrating to on premises facilities for the transfer of their data.

“When customers’ business needs evolve, the cloud should be flexible enough to accommodate those changes,” Amit Zavery, general manager/vice president, head of platform at Google Cloud, said in a blog post.

“Google Cloud customers who wish to stop using Google Cloud and migrate their data to another cloud provider and/or on premises can take advantage of free network data transfer to migrate their data out of Google Cloud. This applies to all customers globally.”

Customers wishing to exit Google Cloud must be on the Premium Tier Network Service Tier, Google said, and fulfill specific criteria. They have 60 days following approval of the request to complete the migration.

AI legal assistant launches in Canada

Thomson Reuters today launched its generative AI legal assistant, CoCounsel Core, in Canada and Australia.

The company said in a release that the product, introduced in the U.S. last year, “equips today’s customers with eight generative AI-powered core legal skills, including Prepare for a Deposition, Draft Correspondence, Search a Database, Review Documents, Summarize a Document, Extract Contract Data, Contract Policy Compliance and Timeline. Together with AI-Assisted Research on Westlaw Precision and Ask Practical Law AI on Practical Law, these constitute the industry’s most comprehensive set of generative AI skills, designed to help lawyers quickly gather deeper insights and deliver a better work product.”

Feds lack strategy for evaluating international STIK deals: CCA

The federal government lacks a comprehensive strategy for evaluating international science, technology, innovation, and knowledge (STIK) partnerships – a situation intensified by rapidly evolving challenges, new markets, and growing opportunities for collaboration, a new report from the Council of Canadian Academies (CCA) reveals.

The CCA brings together leading experts from various fields to assess complex scientific topics that are relevant to public decision-making in Canada.

Entitled Navigating Collaborative Futures, the report, according to a release, presents key elements of an evidence-based, data-enabled framework to evaluate new and existing international STIK partnership opportunities for Canada.

“Adopting a strategic approach to international STIK partnerships, grounded in national priorities, is essential to securing Canada’s resilience and prosperity,” said Monica Gattinger, chair of the panel that wrote the report. “The cost of inaction is incalculable, but it is surely steep.”

The CCA release notes that “Canada’s history of global STIK activities is marked by extensive collaboration and bolstered by a well-educated workforce, networks of high-quality research facilities, geographic benefits and associated natural resources, and a robust domestic science and technology ecosystem.”

Geotab launches new asset tracking solution 

Oakville, Ontario-based fleet management platform Geotab has announced the launch of Geotab GO Anywhere asset tracker, a hardware solution designed to help companies better manage and monitor their assets and vehicles from a single platform.

The company said that GO Anywhere boasts a rugged design, and extended battery life, as well as ease of installation, to handle a variety of industry use cases.

“Increasing economic pressures have magnified focus on cost-control, and businesses across all industries are seeking opportunities to improve bottom line health for both powered and non-powered assets,” said Sabina Martin, vice president of product management at Geotab. “Addressing the significant financial impact associated with lost or underutilized assets presents itself as a cost saving opportunity. The Geotab GO Anywhere improves asset monitoring, supports strategic deployment and effective utilization, transforming potential losses into substantial savings and productivity gains.”

Canada included in HP’s 2024 Digital Equity Accelerator program

HP has announced that it is now accepting submissions for the 2024 Digital Equity Accelerator program from organizations in Canada, as well as from Brazil and Poland.

The two-year program, aimed at bridging the global digital divide, offers 10 selected non profit organizations a US$100,000 grant, HP technology valued at US$100,000, and six months virtual training to scale digital equity solutions focused on educational, healthcare, and economic opportunities.

The company specifically seeks to address the connectivity gaps among Indigenous, rural and other marginalized groups in Canada.

“Digital equity is a core pillar of HP’s sustainability commitment as we believe in the power of technology to connect people and communities to create positive and lasting change,” said Mary Ann Yule, president and chief executive officer, HP Canada. “We are excited to launch the Digital Accelerator program to provide solutions that reduce the digital divide and advance digital equity in Canada and accelerate the valuable work of local nonprofits to allow them to thrive.”

HP will accept applications until March 1, 2024. Quebec organizations are not eligible to apply.

More to explore

UK leads takedown of LockBit ransomware gang’s website

The LockBit ransomware gang’s website has been seized, several news agencies reported late Monday.

Ottawa willing to improve cybersecurity bill, ministers tell MPs

Two senior Canadian cabinet ministers have told a parliamentary committee that the government is willing to make changes to its proposed cybersecurity legislation for federally regulated critical infrastructure providers to strengthen the bill.

Cisco to cut roughly 4,250 from its payroll

Cisco late this afternoon released its second quarter results, as well as announcing a reduction of its payroll by five per cent, which in terms of head count means an estimated 4,250  employees will be receiving termination notices.

Inadequate ID authentication blamed for 2020 data thefts at Canada Revenue, ESDC

The theft of tax and employment records of 48,000 of Canadians four years ago was the fault of poor IT authentication security, says the country’s privacy commissioner.

EY Canada, Microsoft launch climate stress testing initiative for FIs

Consulting and accounting firm EY Canada today launched the EY Climate Stress Testing and Scenario Analysis solution, a service running on Microsoft Azure which it said is designed to help safeguard Canada’s financial sector against the impacts of climate change.

Hashtag Trending Feb. 20- OpenAI’s new offering Sora; Zuckerberg says tech layoffs may continue in 2024; Reddit to sell user generated content to large unnamed AI company

Listen to the latest episode of Cybersecurity Today

Cyber Security Today, Feb. 19, 2024 – Fake police data breach notification fools Maine’s AG office

The post Coffee Briefing Feb. 20 – Google Cloud stops charging customers for moving to another cloud provider; Thomson Reuters launches AI legal assistant in Canada; HP announces Digital Equity Accelerator program; and more first appeared on IT World Canada.

Reddit will sell user generated content to an unnamed AI company, Mark Zuckerberg says that tech layoffs were a “natural response” and may continue in 2024, and the U.S. continues to invest in chip production, OpenAI launches Sora, its new text to video marvel.

And I’ve finally seen it – the first mention of a “Chief AI Officer” 

All this and more on “Oh My God, Kill me now” edition of Hashtag Trending. I’m your host Jim Love, CIO of IT World Canada and TechNewsDay in the US.  

Someone at Google has to be saying, “are you kidding me?”  Google launched its new Gemini AI offerings which were supposed to be a quantum leap and a real threat to OpenAI’s dominance, particularly since Google was claiming supremacy in the multimedia arena.

Then, last week Open AI announced Sora. If you haven’t seen it, it’s a text to AI model that can generate a one minute video that will blow your socks off. It’s incredible in terms of its realism and the way that it has solved so many problems of existing AI generated videos. 

But apparently Sora has sparked a significant debate within the AI community, particularly around the model’s understanding and simulation of physics. Critics, including prominent figures from Meta, Google, and the broader AI research community, have raised concerns about whether Sora’s generative capabilities truly grasp the complexities of the physical world.

AI scientist Gary Marcus and others have criticized not just the accuracy of the videos generated by Sora but also questioned the underlying AI model’s approach to video synthesis. Meta’s Yann LeCun and Google have pointed out that creating realistic-looking videos does not necessarily mean the system understands physical reality. 

LeCun contrasts Sora with Meta’s V-JEPA model, which analyzes interactions between objects in videos, suggesting a deeper level of understanding beyond mere generation.

The debate extends to the very foundation of Sora, which uses a transformer architecture similar to GPT models. OpenAI believes this foundation can simulate the real world, aiding in the quest for Artificial General Intelligence (AGI). However, critics argue that Sora’s current capabilities might not fully capture the nuances of physics, with some describing its output as lacking real-life accuracy.

Despite these criticisms, proponents of Sora, like NVIDIA’s senior research scientist Jim Fan, defend the model’s approach. Fan suggests that Sora learns a physics engine implicitly through massive video data, challenging the reductionist view that the model merely manipulates pixels without understanding. This perspective highlights a broader debate about what it means for AI to “learn” or “understand” concepts like physics.

As the AI community continues to explore these questions, Sora represents a significant moment akin to the “GPT-3 moment” of 2020, showcasing the potential and limitations of current AI technology. While skeptics and supporters alike debate Sora’s understanding of physics, the model’s development and the discussions it sparks are crucial steps toward more sophisticated AI systems capable of simulating and interacting with the real world.

This ongoing debate not only underscores the challenges in developing AI models that can accurately model physical reality but also highlights the collaborative and competitive nature of AI research, pushing the boundaries of what’s possible with each new advancement.

Source: Analytics India Magazine, [OpenAI Sora Ignites Physics Debate](https://analyticsindiamag.com/openai-sora-ignites-physics-debate/).

Reddit has entered into a significant agreement with an unnamed large AI company, allowing the use of its vast user-generated content for AI training purposes. This deal, reportedly worth $60 million annually, is part of Reddit’s broader strategy to enhance its value ahead of a much-anticipated Initial Public Offering (IPO). 

This is part of an emerging trend where companies are formalizing arrangements to give access and utilize web data for AI model training and receive compensation for it

Traditionally, AI firms like OpenAI have trained their sophisticated language models by scraping data from the web, often without explicit permission from content creators or website owners. 

However, as scrutiny over data usage practices intensifies, there’s a shift towards securing formal agreements that grant AI companies legitimate access to valuable data sources. 

For instance, Apple was reported to be in talks last year with several media companies, negotiating deals worth at least $50 million to use archived news articles for AI training.

The Reddit deal marks a significant step in this direction but also ventures into more contentious territory by focusing on user-generated content. While Reddit’s terms and conditions may legally permit such use, the reaction from the platform’s user base remains to be seen, especially considering the platform’s history of user and moderator protests against decisions perceived as prioritizing revenue over community interests.

This development comes on the heels of Reddit’s controversial decision to restrict access to its API, which had a devastating impact on popular third-party client apps. The move sparked widespread backlash from the Reddit community, many of whom took actions to try to sabotage ad sales on their content.

We eagerly await the reaction from the Reddit community.

Source: 9to5Mac, [Reddit user content being sold to AI company in $60M/year deal](https://9to5mac.com/2024/02/19/reddit-user-content-being-sold/).

In a recent discussion on the Morning Brew Daily podcast, Meta’s CEO, Mark Zuckerberg, shared insights into the tech industry’s wave of layoffs in 2024, attributing it largely to a natural recalibration following the pandemic-era hiring surge. 

According to Zuckerberg, many companies, including Meta, expanded their workforce significantly during the COVID-19 pandemic, driven by a temporary boom in ecommerce and remote work. However, as the world began to return to pre-pandemic norms, these companies found themselves overstaffed and financially strained, leading to widespread layoffs.

Zuckerberg emphasized that the layoffs were a response to the overexpansion during the pandemic rather than a direct result of technological advancements like artificial intelligence. 

Despite the growing focus on AI and automation, which has led companies like SAP and Cisco to announce layoffs amid AI development efforts, Zuckerberg clarified that AI did not play a major role in Meta’s decision to reduce its workforce. Instead, the goal was to create a leaner, more agile company capable of doing its best work.

Meta underwent four rounds of layoffs between November 2022 and May 2023, affecting thousands of employees, particularly within its metaverse unit. 

The tech sector’s layoffs in 2024, while not as extensive as those in 2023, have nonetheless impacted thousands of workers globally. With more than 39,000 job cuts reported in just January and February, the industry is bracing for potentially more layoffs as companies like Google also signal intentions to further reduce headcount.

Zuckerberg’s comments may be a realistic and even more mature understanding of running a company like Meta, but they confirm the modern ethos that employees are dispensable. I say this not as a moral judgement but as a fact. As we move into a world where the impact of AI and automation have yet to be felt in the future workforce it is a sobering fact. 

Source: ITPro, [Mark Zuckerberg: Tech layoffs in 2024 have been a natural response to pandemic-era overhiring](https://www.itpro.com/business/business-strategy/mark-zuckerberg-tech-layoffs-in-2024-have-been-a-natural-response-to-pandemic-era-over-hiring).

The Biden administration has announced a significant investment in the semiconductor industry, providing $1.5 billion to GlobalFoundries to bolster domestic production of computer chips in New York and Vermont. This move, part of the 2022 CHIPS and Science Act, represents a strategic effort to revitalize the U.S. semiconductor manufacturing sector, which is crucial for a range of technologies from military equipment to consumer electronics.

Commerce Secretary Gina Raimondo highlighted the importance of the chips produced by GlobalFoundries, noting their role in powering advanced military equipment, electric vehicles, and enabling faster internet connections. The funding aims to support the construction of a new advanced chip factory in Malta, New York, enhance production at an existing Malta plant in collaboration with General Motors, and revitalize a facility in Burlington, Vermont.

These projects are expected to create 1,500 manufacturing jobs and 9,000 construction jobs over the next decade. Additionally, GlobalFoundries will dedicate $10 million to worker training and extend a $1,000 annual child care subsidy to construction workers, underscoring the company’s commitment to supporting its workforce.

Senate Majority Leader Chuck Schumer, a key architect of the CHIPS and Science Act, emphasized the critical role of semiconductor technology in the U.S. economy and national security. 

In a world where Taiwanese companies control over 50 per cent of chip production and 20 per cen of chips are produced in Taiwan, the ever present tension between China and the island nation it claims as its own may have a lot to do with the U.S.’s new emphasis on building chip production in the U.S.. 

Source: AP News, [Biden admin providing $1.5 billion to GlobalFoundries to make computer chips in New York and Vermont](https://apnews.com/article/computer-chips-biden-new-york-schumer-globalfoundries-fe69bb214354695769dd615de4f9c221).

Okay, I’m sorry, No I’m not, but I’m Canadian and we pretty much have to say that. I saw this as a title of a recent white paper. “Does your business need a “chief AI officer.”  

Spoiler alert. The answer is no. We don’t need another “chief” anything. This is just out of control. 

Look. We have a Chief Information Officer – a real C level job. And you can call it a Chief Technology or Chief Information Officer, I don’t care. Well, actually I do. Because for years, we’ve worked to bring the person in charge of technology and its strategic use in the business to a seat at the board room table. 

We’ve worked to raise not the person, but the idea that technology and its application is as strategic as finance, marketing, human resources or operations. 

And then we couldn’t resist. We had a chief digital officer, and a chief information security officer and then a chief data officer and now somebody is talking about a chief AI officer. 

The problem is that when every title that touches technology is a “chief” something or other, it cheapens the real C level. 

No other area in the company does this. You don’t have a chief compensation officer in HR. You don’t have a chief spreadsheet officer in finance, you don’t have a chief robotics officer in manufacturing. Or maybe somebody has tried something, but they probably got laughed out of the room when they did. 

It seems like everybody is trying to invent a new C level position in IT every year. And they promote it, they hype it – and frankly, the people who try to fill these roles probably go nuts. The expectation of trying to be a C level executive is something many are totally unprepared for.

If you think this is a “diss” to any of these people, you’ve got me wrong. I have immense respect for people who have specialized skills and knowledge. I think they should be well compensated and well respected in their domain of expertise. And that should occur no matter where they are on the org chart. 

But the Achilles heel of IT has always been the hype. The latest technology, the latest threat, the latest this and that…  

What is needed at the C level is a strategic viewpoint linking technology to the future of the business and its business results. 

If companies lose that, they lose a lot. So if you have five or six C levels vying for a seat at the executive table, what they all get the capital “c” in their title replace with a small case “c”.  And if we aren’t careful, that includes the real capital C of the CIO or CTO (take your pick). 

And if we lose that, we lose our champion at the board room table. Nobody benefits from that. Not those who work in technology and IT a digital world, not the company and not its shareholders. 

So knock it off with the new C level titles. And get behind one key place at the executive table. 

Hashtag Trending goes to air five days a week with daily newscast and a weekend interview show that we creatively called – the weekend edition. 

We love to hear from you. Send us a note at jlove@itwc.ca or drop us a comment under the show notes at itworldcanada.com/podcasts – look for Hashtag Trending. 

Thanks for listening and have a Terrific Tuesday!

The post Hashtag Trending Feb. 20- OpenAI’s new offering Sora; Zuckerberg says tech layoffs may continue in 2024; Reddit to sell user generated content to large unnamed AI company first appeared on IT World Canada.