Category: News

Use these phishing-resistant authenticators, says NIST

Want to stop hackers from using phishing as leverage to get into your IT environment? Start using phishing-resistant multifactor authenticators such as hardware keys and identity verification cards.

That’s the advice of the U.S. National Institute for Standards in Technology (NIST).

“Not every transaction requires phishing resistant-authenticators,” the agency said in a blog last week. “However, for applications that protect sensitive information (such as health information or confidential client data), or for users that have elevated privileges (such as admins or security personnel) organizations should be enforcing, or at least offering, phishing-resistant authenticators.”

These tools are often easier, faster, and more convenient than the multifactor authentication procedures – such as text-based SMS codes – that employees may currently be using, the agency added.

What’s a phishing-resistant authenticator? Anything that doesn’t let an attacker use phishing to get an authenticator — like an MFA code — that goes along with users’ credentials for accessing IT systems or facilities.

That’s because threat actors are increasingly finding ways to trick employees into accidentally giving up their codes. One trick is getting victims to unwittingly install malware allowing a man-in-the-middle attack to steal the authentication code. The attacker  pretends in an email to be an IT staffer with a password verification app the employee has to download. An important part of the scheme is creating a web page that looks like it was created by the employer where the app is to be downloaded. The app intercepts the employee’s username, password and authenticator code.

One of the most common examples of a phishing-resistant authenticator is the Personal Identity Verification (PIV) card used by government employees and contractors. The card has a user’s photo and biometric information like a fingerprint that are protected with public-key cryptography. Insert the card in a reader and access is granted.

Commercial examples of phishing-resistant authenticators are USB, Bluetooth or NFC-based hardware keys like the YubiKey, Google Titan key and others for multi-factor authentication. These use the FIDO Alliance U2F Open authentication standard. As a physical key, there is nothing an attacker can intercept. The user inserts the key into a USB slot on the registered device (or the device is wirelessly recognized) and then presses a button on the key — or use the included fingerprint reader — for authentication.

Any phishing-resistant authenticators must address these attack vectors associated with phishing, says NIST:

Impersonated websites – Phishing-resistant authenticators prevent the use of authenticators at illegitimate websites (known as verifiers) through multiple cryptographic measures. This is achieved through the establishment of authenticated protected channels for communications and methods to restrict the context of an authenticator’s use. For example, this may be achieved through name binding – where an authenticator is only valid for a specific domain (I can only use this for one website). It may also be achieved through binding to a communication channel – such as in client authenticated TLS (I can only use this over a specific connection).
Attacker-in-the Middle – Phishing-resistant authenticators prevent an attacker-in-the-middle from capturing authentication data from the user and relaying it to the relying website. This is achieved through cryptographic measures, such as leveraging an authenticated protected channel for the exchange of information and digitally signing authentication data and messages.
User Entry – Phishing-resistant authenticators eliminate the need for a user to type or manually input authentication data over the internet. This is achieved through the use of cryptographic keys for authentication that are unlocked locally through a biometric or PIN. No user-entered information is exchanged between the relying website and the authenticator itself.
Replay – Phishing-resistant authenticators prevent attackers from using captured authentication data at a later point in time. Supporting cryptographic controls for restricting context and preventing attacker-in-the-middle scenarios also prevent replay attacks, particularly digitally signed and time-stamped authentication and message data.

Phishing-resistant authenticators are a critical tool in personal and enterprise security that should be embraced, says NIST. “They are not,” the blog adds, “a silver bullet. Phishing-resistant authenticators only address one focus of phishing attacks – the compromise and re-use of authenticators such as passwords and one-time passcodes. They do not mitigate phishing attempts that may have alternative goals such as installing malware or compromising personal information to be used elsewhere.

“Phishing resistant authenticators should be paired with a comprehensive phishing prevention program that includes user awareness and training, email protection controls, data loss prevention tools, and network security capabilities.”

The post Use these phishing-resistant authenticators, says NIST first appeared on IT World Canada.

Ontario hospital recovering IT systems after cyber incident

Another Canadian hospital has been hit by a cyber attack, the second in three months.

Ross Memorial Hospital in the eastern Ontario community of Lindsay, Ont., said in a statement today that, on the evening of Sunday, Feb. 5, it had to declare an IT emergency — called a Code Grey — because of a “suspected cyber incident.”

“The hospital has retained third-party cybersecurity resources to work with our technical experts to investigate the incident according to industry best practices,” the statement said. “Our systems restoration plan is also ongoing, and we are communicating with our local, regional, and provincial partners regarding next steps.”

In the meantime, it is trying to maintain delivery of critical hospital services. But patients with less urgent conditions are encouraged to consider alternate options for care, such as their primary health care provider, pharmacist, after-hours clinic, virtual care, or by calling the Telehealth Ontario line. After-hours clinics can often treat non-urgent and minor illnesses and ailments, such as earaches, sore throats, or provide prescription refills, the statement says.

The hospital is part of the Central East Local Health Integration Network in the Kawartha Lakes district. It serves an area with 100,000 residents. Lindsay is the largest community in the City of Kawartha Lakes.

A local news service, Kawartha411, calls the incident a suspected ransomware attack. People in the hospital’s emergency ward told it hospital staff can’t access the systems needed for treatment, while visitors and patients can’t use the parking machines.

The attack on Ross Memorial follows the December ransomware attack on Toronto’s Hospital for Sick Children. The LockBit gang apologized for that attack, saying its affiliates aren’t allowed to go after hospitals and certain critical infrastructure, and sent the hospital a data decryptor.

Last November, an expert panel on cybersecurity warned the provincial government that some parts of Ontario’s broader public sector — which includes hospitals — struggle to keep their IT systems secure.

Its report noted that the provincial health ministry has established six Regional Security Operation Center (RSOC) pilots for co-ordinated cybersecurity operations.

The post Ontario hospital recovering IT systems after cyber incident first appeared on IT World Canada.

Coffee Briefing Feb. 7 – Galaxy Broadband to deliver LEO satellite services, Bell and Staples partner; VentureLAB announces 5th cohort of Hardware Catalyst Initiative; and more

Coffee Briefings are timely deliveries of the latest ITWC headlines, interviews, and podcasts. Today’s Coffee Briefing is delivered by IT World Canada’s editorial team!

Missed last week’s Coffee Briefing? We’ve got you covered.

What’s new this week

Galaxy Broadband to deliver OneWeb’s LEO satellite services across Canada

Ontario-based satellite service company Galaxy Broadband has announced a US$50 million multi-year deal to deliver OneWeb‘s low Earth orbit (LEO) connectivity solutions to Canada, including a new Internet service to Nunavut.

OneWeb is a communications company based in London, UK that provides broadband satellite internet services.

This partnership aims to connect and support the digital transformation of the remotest Canadian enterprises, communities, and governments by giving them high-speed internet access.

“Access to broadband internet is an essential service that supports education, healthcare, commerce and general well-being,” said Rick Hodgkinson, founder of Galaxy Broadband. “There are numerous communities throughout Canada that do not have access to broadband internet, with the challenge in Nunavut being particularly acute, as the territory is 100 per cent dependent on satellite connectivity services.”  

Hodgkinson added that Galaxy’s roll-out of OneWeb services is underway, with a target to have all 25 communities in Nunavut connected by the end of 2023.

Galaxy Broadband has already deployed to over 75 locations throughout Canada, connecting from 30 to 800 users at each site.

Staples and Bell announce multi-year partnership

 

Starting late spring 2023, customers can shop for Bell, Virgin Plus, and Lucky Mobile products and services at in-store kiosks within Staples locations, staffed by Staples sales associates. 

“We are pleased to partner with Bell, bringing together two exceptional Canadian brands to support consumers and businesses across the country,” said David Boone, chief executive officer of Staples Canada. “In working together, we will strengthen and grow our product and services offering, creating game changing value and convenience for consumers and businesses.”

Mobility services will be available in 300 Staples locations across Canada, while internet, TV and phone services will be available in the majority of Staples locations within Bell’s wireline footprint.

As a result of this partnership, Staples will hire 800 full-and part-time employees across Canada to sell Bell’s communication services.

Additionally, Staples and Bell will partner to sell Bell wireless and wireline services directly to small and medium businesses through the Staples professional sales team, backed by Bell’s communications team.

UST acquires Prodigy Labs

California-based provider of digital transformation solutions UST has acquired IT consulting and staffing firm TCB Corporation, a Toronto-based technology service company that operates under the name of Prodigy Labs.

Part of a deal with Prodigy Ventures Inc., worth up to C$12.5 million, this partnership seeks to capitalize on Prodigy Labs’ experience in helping financial services firms drive digital transformation campaigns in order to strengthen UST’s position in the financial sector. UST also aims to expand its presence in the Canadian market with this acquisition.

“The Canadian financial sector is evolving in a number of exciting ways, and the acquisition of Prodigy Labs will position UST for long term success in a growing market,” said Mehmet Pasa, general manager for Banking and Payments of UST. “Adding the cutting-edge solutions developed by Prodigy Labs will enhance UST’s services portfolio, improving our ability to deliver end-to-end digital transformation in the financial services industry.” 

VentureLAB announces 5th Hardware Catalyst Initiative Cohort

 

Markham-based tech hub VentureLAB has announced the 5th Cohort of the Hardware Catalyst Initiative.

The Hardware Catalyst Initiative is an intensive two-year incubator program funded partly by the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) to support companies involved in the development of hardware and semiconductor-focused products and services.

The companies in the program’s Cohort 5 are Whenergy, Studio 1 Labs, Daanaa, Reeddi, McGuire Aero Propulsion Solutions (MAPS), AIM Colours, AfimaCheck, AiimSense, Pocket Clinic, Attest Laboratories, and Neoglacia.

The companies made it into Cohort 5 following a competitive selection process, as well as participating in the Hardware Catalyst Initiative bootcamp, aimed at helping applicants to map out their expected client journey and coordinate with the founders, ventureLAB team, and partners.

The program’s pillars are geared towards raising capital, retaining talent, commercializing technology and IP (intellectual property), and customer acquisition.

Montreal firm acquires CompuOffice Software Inc.

Montreal-based Equisoft, an insurance and investment software solutions provider, has acquired Canadian tech firm CompuOffice Software, Inc

With this acquisition, Equisoft seeks to enhance its end-to-end advisor technology capabilities by leveraging CompuOffice’s suite of products as well as its deep market penetration in Canada

Equisoft will integrate CompuOffice’s ecosystem, including 28 Canadian insurance carriers, more than 50 specialized insurance agents, and thousands of new advisors into its own, to create a strong network in Canadian insurance distribution.

Equisoft also seeks to add CompuOffice’s LifeGuide product, which collects product data from every Canadian carrier, to the Equisoft/connect CRM tool, to create an integrated and seamless experience for advisors.

“We have always recognized and valued the contributions and support of carriers and our subscribers resulting in a mutual benefit to us all,” said CompuOffice chief executive officer, Joey Strasberg. “We are pleased to have found a company that shares our vision and our mission to continue to enhance the capabilities of all stakeholders in the Canadian life and annuities industry.”

More to explore

New CIOCAN chapter in Atlantic Canada to hold debut event Wednesday

Anyone who visits the website of the CIO Association of Canada (CIOCAN) today and lands on the page enumerating the group’s various chapters will notice a key region of the country missing.

Rogers confident to face increased competition after robust Q4 earnings

Last week, Rogers announced its fourth quarter earnings, reporting a 25 per cent increase in net income to C$508 million, up from C$405 million in the same quarter a year earlier.

Samsung unpacks new devices

Samsung yesterday unveiled the latest in its Galaxy flagship phones, a trio known as the Galaxy S23 series, all available for pre-order now, and for purchase in stores on Feb. 17.

Dell to cut 6,650 jobs as PC market faces unprecedented decline

Dell is slashing 6,650 jobs, or about five per cent of its workforce, as it faces plunging demand for PCs and economic uncertainty, the company announced in a regulatory filing, seen by news site Bloomberg.

Microsoft to permanently disable Internet Explorer on Windows 10 on Feb. 14

On Feb. 14, an update to Microsoft Edge will permanently disable the desktop version of the company’s long-retired browser, Internet Explorer 11 (IE11), on most versions of Windows 10, according to an updated FAQ. The change, Microsoft says, will not be reversible, and any calls to IE11 will be redirected to Microsoft Edge, which includes an IE mode.

Cyber attacks work because CISOs don’t do basic security: Microsoft

Infosec leaders are still behind in cybersecurity basics, leaving their organizations unnecessarily open to attacks, says the vice-president of Microsoft Security.

D&H Canada reports growth last year in the double digits

D&H Canada, a provider of SMB, mid-market, and consumer technologies to the channel, said yesterday it has “kicked-off 2023 building on double-digit year-over-year (YOY) growth of between 20 and 40 per cent in key focus areas.”

Customer database of Canadian mortgage broker left open on internet

A Canadian mortgage broker’s database containing personal information on thousands of people was left open on the internet, according to security researchers.

Channel Bytes February 3, 2023 – SAP layoffs; Aptum earns Azure Expert MSP status; Broadvoice names VP of channel; and more

Staying informed is a constant challenge. There’s so much to do, and so little time. But we have you covered. Grab a coffee and take five while you nibble on these tidbits.

Listen to the latest episode of Hashtag Trending

Hashtag Trending Feb. 7-Google reveals AI projects, including a chatbot, surge in supply chain attacks and fake news on Twitter

Listen to the latest episode of Cybersecurity Today

Cyber Security Today, Feb. 6, 2023 – Ransomware is targeting VMware’s hypervisor, hospitals are attacked and more

Listen to the latest episode of Hashtag Tendances

If you live in Québec, or prefer to consume the latest technology news in French, our sister publication Direction Informatique has you covered. Follow them on Twitter as well.

The post Coffee Briefing Feb. 7 – Galaxy Broadband to deliver LEO satellite services, Bell and Staples partner; VentureLAB announces 5th cohort of Hardware Catalyst Initiative; and more first appeared on IT World Canada.

Microsoft suffers Outlook.com outage

Microsoft Outlook.com is slowly recovering after a major outage that began late last night. Microsoft’s status page said at the time, “we’ve identified a recent change that may be causing issues with send, receive, or email search within Outlook.com. We’re working to identify the next steps to restore access to the service.”

Shortly thereafter, the company reported that users in North America were primarily affected, and that it was “working to restart portions of the affected infrastructure”. Its next update revealed that functions such as Calendar were also impacted, which in turn affected products such as Microsoft Teams.

As of 9:30 a.m. EST, Microsoft said, “we can see from telemetry that the majority of impact has been remediated, with service availability at 99.9 per cent. We’re continuing to monitor the environment and perform targeted restarts on back-end mailbox components which show residual impact to ensure recovery for all users.” However, as of 10:30 a.m., Downdetector was still reporting outages.

Source: Downdetector.com

We will update this story as more details become available.

The post Microsoft suffers Outlook.com outage first appeared on IT World Canada.

Hashtag Trending Feb. 7-Google reveals AI projects, including a chatbot, surge in supply chain attacks and fake news on Twitter

Google jumps on the conversational AI frenzy, software supply chain attacks surge, and
an Ohio study finds Reddit’s readers favour stories that are more accurate, while Twitter
users seem to prefer fake news.



 

Welcome to Hashtag Trending – today’s top tech news stories for Tuesday, February 7,
2023.

Google issued a code red last week to boost the company’s AI strategy following
Microsoft’s C$10 billion investment in the chatbot, ChatGPT.

Google desperately needs to take a bite out of the buzz surrounding conversational AI
technology, driven by OpenAI’s ChatGPT and its wild popularity. The tech giant
announced three AI-related projects, including Bard, a conversational system
conceptually similar to ChatGPT and based on Google's LaMDA large language model,
trained on dialogue to allow free-flowing, open-ended conversations. Google also
announced plans to integrate LaMDA alongside search results to help offer a narrative
response to queries that do not have one clear answer. Finally, Google will develop
APIs that will allow users to dive into its large language model, starting with LaMDA.

These announcements though potentially visionary, still seem timid and almost late to
the game, given how OpenAI confidently leapfrogged Google, ironically, by using the
very technology that Google pioneered.

Up until now Google has been cautious, despite pressures to move fast. There have in
the past been embarrassing episodes with AI. Microsoft pulled an earlier experiment with
a twitter bot called Tay when the programming gave some very disturbing misogynist
and racist remarks it apparently learned from Twitter users.

TechCrunch suggests that Google will likely record conversations with users “to make
sure Bard’s responses meet a high bar for quality, safety, and groundedness in real-
world information.”

As big companies tread lightly, smaller AI companies, with a clean slate and lower
accountability are gaining traction. Investors are flocking to AI stocks following
ChatGPT’s viral success. Software firm C3.ai rose 11 per cent, analytics firm BigBear.ai
jumped nearly 21 per cent and conversational artificial intelligence company
SoundHound surged 40 per cent In recent trading.

_______________

Gartner expects that by 2025, 45 per cent of organizations globally will have
experienced a software supply chain attack, a three-fold jump from 2021.

The historic SolarWinds hack in 2020, put supply chain attacks at the forefront of
security conversations, but today the threat is at an all-time high.

The thing with these attacks is that, when one system is hit, a chain of customers and
organizations linked to it get compromised, making it extremely lucrative and more
damaging than any other type of cyberattack.

Plus the definition of supply chain attacks is no longer limited to malware being injected
into a compiled object or deliverable, but also into the tooling used to build them, as
seen with recent attacks on code repositories like GitHub.

Fairly or not, open source software has taken a real hit to its reputation as a result.

But there are some organizations attempting to fight back.

Neatsun Ziv, CEO of startup Ox Security, launched OSC&R (Open Software Supply
Chain Attack Reference) to give enterprises a common framework, language and tools
to measure the risk to supply chains, understand attack tactics and track threat group
behavior.

The framework encompasses 9 key areas including and outlines the techniques and
processes used by attackers, from initial access to defense evasion.

Supply chain security vendor Chainguard and CISA have also taken steps to address
growing supply chain attacks.

_______________

Dell Technologies has slashed 6,650 jobs as it faces plummeting sales of PCs.

The company announced the shakeup in a blog post yesterday, saying that impacted
employees will hear from their leaders and that they will receive support as they
transition to their next opportunities.

It is not clear yet which departments have been impacted, nor the extent of support that
laid off employees will receive.

Among major companies, Dell has been suffering the most with the slump in the PC
market, facing a 37 per cent decline in sales in 2022.

In comparison, rival HP saw a 29 per cent decrease in sales and announced plans to
lay off 4000-6000 workers in November of last year.

Dell’s round of layoffs are just more bad news for the the tens of thousands of
employees that have been affected by the spate of big tech layoffs.

_______________

Samsung Electronics has shifted production of its Galaxy S23 flagship smartphone and
other high-end models to India, despite fierce competition from Chinese manufacturers.

Samsung is another of a increasing number of high tech companies moving from China
to India and that strategy appears to be paying off, not only by appeasing a US market
increasingly suspicious of, or reluctant to buy, Chinese technology.

In the 24 hours after the launch of Samsung Galaxy S23 series, Raju Pullan, the
country’s president of Samsung’s mobile business, said the company got orders for
about 140,000 devices for around 14 billion rupees or $169 million USD.

_______________

A study from Ohio State University found that posts on the social media site Reddit that
featured news articles fact-checked as true received more engagement and positive
reactions. For Twitter, it’s the other way around.
As a matter of fact, a 2018 study of Twitter users found that false stories spread more
rapidly and widely than those that were true.
The researchers who conducted the Ohio study claim that the likelihood for Twitter
users to mostly share false information may have less to do with human nature and
more about how people behave on different social media platforms. Twitter and Reddit
differ in many ways, including their technical attributes, social norms and people they
serve, the researchers noted.
Another key difference is that Twitter has a short message format, with many messages
generating no reaction at all, and with very few extended discussions. In contrast,
Reddit has complex, threaded discussions and users often engage in sustained
conversations.
_______________
And that’s the top tech stories for today. Hashtag Trending is produced by the ITWC
podcast network and is heard Monday to Friday with a special weekend edition hosted
by me where we feature interviews on key subjects in technology.
Follow us on Apple Podcasts, Google, Spotify or wherever you get your podcasts. You
can have us delivered to you daily on your smart speaker. If you follow stories about
cybersecurity, why not check out our sister podcast CyberSecurityToday.
You can find all our podcasts and the text versions as well as more in-depth coverage
on itworldcanada.com and on technewsday.com in the US.
We hope you’ve enjoyed this new expanded format. Let us know in the comments
below at itworldcanada.com/podcasts
I’m Jim Love – talk to you tomorrow with the top tech news stories on Hashtag
Trending.

 

The post Hashtag Trending Feb. 7-Google reveals AI projects, including a chatbot, surge in supply chain attacks and fake news on Twitter first appeared on IT World Canada.

New CIOCAN chapter in Atlantic Canada to hold debut event Wednesday

Anyone who visits the website of the CIO Association of Canada (CIOCAN) today and lands on the page enumerating the group’s various chapters will notice a key region of the country missing.

Since its formation in 2004, CIOCAN, an organization whose membership is made up of chief information officers (CIOs) and senior IT executives, has established chapters in Vancouver, Edmonton, Calgary, Manitoba, Ottawa, Toronto, and Montreal, but until now, the Maritimes has not been part of the equation.

While CIOCAN members from areas of the country without local groups are served by the national chapter, Derrick Whalen, director of information and technology services with the Port of Halifax, feels the time has come to change that, largely due to the fact that, he said, “Atlantic Canada is such an important part of the landscape in Canada when it comes to CIOs and the work that we all do.”

In an interview with IT World Canada this morning, he said an opportunity exists to extend the organization’s platform into the region.

On Wednesday night, the chapter’s debut event will take place at The Barrington Hotel – Harbour City Bar & Grill in Halifax. Entitled Re-invent your IT talent architecture, it will include a networking session, a presentation, followed by a dinner and more networking.

“Atlantic Canada CIOs and senior IT leaders are invited to join us for an interactive discussion as we learn from each other on how organizations are bridging the tech skills gap,” the formal invitation reads. “Discussions will address how to create opportunities that focus on talent, technology and purpose for well thought-out long and short-term employee retention strategies.”

Guest speaker for the evening will be Michelle Murray, director of sales for Randstad Technologies Group, a company that specializes in “matching IT talent for large enterprises across Canada.”

The topic of the debut event, said Whalen, was chosen because first, it is “top of mind,” and secondly, because finding and recruiting the right personnel is a big challenge across multiple industries.

“What we are hoping to get is a very interactive group together,” he said. “It will hopefully be a session where we can collaborate and share and talk about some common themes.”

And while he is hardly expecting a line-up at the door, Whalen did say that if he can get a “dozen or so IT leaders in the room to talk about the value of having a chapter and what people want from this,” he will consider the event to be a success.

“Like anything, the first couple of sessions may be a little bit tricky to get off the ground until people start to understand the value that’s here,” he said. “But at the end of the day, you have to start somewhere. And if we have a good turnout, great; if we need to continue to pick up the phone and call people, we’ll do that.”

A key ally in his attempt to create the new chapter has been Dianne Lapierre, who moved to Nova Scotia last year and brings a wealth of CIOCAN knowledge, including being the former president of the Vancouver chapter and having served on the national board.

She describes Whalen as someone who has a “great perspective on the value a chapter will bring to the region,” while he points out she has been an invaluable resource in terms of “helping getting it off the ground.”

The post New CIOCAN chapter in Atlantic Canada to hold debut event Wednesday first appeared on IT World Canada.

Microsoft to permanently disable Internet Explorer on Windows 10 on Feb. 14

On Feb. 14, an update to Microsoft Edge will permanently disable the desktop version of the company’s long-retired browser, Internet Explorer 11 (IE11), on most versions of Windows 10, according to an updated FAQ. The change, Microsoft says, will not be reversible, and any calls to IE11 will be redirected to Microsoft Edge, which includes an IE mode.

There are a few exceptions. The FAQ says that the IE11 desktop application remains in-support on these products:

Windows 8.1 (note: Microsoft Edge version 109 will be the last supported version on Window 8.1
Windows 7 Extended Security Updates (ESU) (note: Microsoft Edge version 109 will be the last supported version on Windows 7)
Windows Server Semi-Annual Channel (SAC) (all versions)
Windows 10 IoT Long-Term Servicing Channel (LTSC) (all versions)
Windows Server 2022
Windows 10 Enterprise LTSC 2021
Windows Server LTSC (all versions)
Windows 10 client LTSC (all versions)
Windows 10 China Government Edition

In addition, Internet Explorer mode in Microsoft Edge, and Internet Explorer platform (MSHTML/Trident), including WebOC and COM automation, will continue to be supported.

What Microsoft refers to as “IE11 visual references”, such as icons on the Start Menu and taskbar, will be removed in the June 2023 Windows security update. However, the company warns users not to uninstall IE11, since its functionality is needed for Microsoft Edge IE mode.

The FAQ cautions, “If your organization still has dependencies on IE11, you must take steps now to complete your transition before February 14, 2023, or risk business disruption at scale when users lose access to IE11 dependent applications.”

And, it adds, “If your organization has legacy browser dependencies, you’ll need to set up IE mode in Microsoft Edge before upgrading to Windows 11 to avoid business disruption.”

It advises companies needing help in the transition to either open a support ticket for assistance with technical issues, or request help from the Microsoft App Assure team for app compatibility issues.

The post Microsoft to permanently disable Internet Explorer on Windows 10 on Feb. 14 first appeared on IT World Canada.

Dell to cut 6,650 jobs as PC market faces unprecedented decline

Dell is slashing 6,650 jobs, or about five per cent of its workforce, as it faces plunging demand for PCs and economic uncertainty, the company announced in a regulatory filing, seen by news site Bloomberg.

“In the coming days and weeks, you’ll begin to see a series of changes – some resets – across the organization to better structure us for the future, to better collaborate, reduce complexity, increase speed and to accelerate innovation.” said Dell’s co-chief operating officer, Jeff Clarke, in a blog post.

Employees impacted by these changes will hear from their leaders, according to Dell. The company also said it will support laid off employees as they transition to next opportunities, but did not specify how.

Dell’s layoffs add to the more than 48,000 jobs slashed by tech companies, including Microsoft, Google and Salesforce, since the beginning of this year.

The company has already rolled out cost-cutting moves such as a hiring pause, limits on travel, and reducing outside services spend, following a dramatic slump in the PC market, which accounts for 55 per cent of its revenue, according to industry analyst IDC.

In November last year, competitor HP also announced plans to cut 4,000 to 6,000 employees over the next three years. 

Among major companies, Dell, however, faced the largest decline in PC sales in 2022, compared with the same period in 2021.

Source: IDC

Dell said it will also implement changes to streamline operations, including aligning Regional Sales and Dell Technologies Select (DTS) teams to provide consistent support to customers, tighten feedback loops between customers, support and product teams by further supporting the company’s ISG and CSG segments, and shifting teams and resources around.

“Remember, we’ve navigated economic downturns before and we’ve emerged stronger,” wrote Clarke. “We’ll prevail as we always do, for our customers, partners and each other. We’ll be more competitive, more focused and find a new level of operational performance. We will be ready when the market rebounds.”

The post Dell to cut 6,650 jobs as PC market faces unprecedented decline first appeared on IT World Canada.

Rogers confident to face increased competition after robust Q4 earnings

Last week, Rogers announced its fourth quarter earnings, reporting a 25 per cent increase in net income to C$508 million, up from C$405 million in the same quarter a year earlier.

The company said that its profits were mainly driven by the growth in its wireless (up seven per cent) and media (up 17 per cent) operations, from higher roaming revenue as travel restrictions lifted, as well as improved returns on its advertising and sports-related revenue, including the Toronto Blue Jays franchise.

Rogers also announced its earnings guidance, predicting growth of 4-7 per cent for 2023, while capital spending is expected to be between C$3.1 billion and C$3.3 billion, compared with C$3.03 billion last year. 

Last year’s capital spending was focused on investments in its networks, expanding its 5G network and improving network reliability, as well as separating its wireless and wireline networks.

The guidance excluded the financial penalties that Rogers repeatedly flagged as a risk to accelerate a decision on its C$26 billion merger deal with Shaw before its closing date, now extended to Feb.17. However, Rogers said that its guidance will be reassessed once the Shaw transaction has closed.

The telecom giant said it could not comment more on the deal as it is under government review but reiterated its commitment to ensure increased competition. “There will continue to be four strong wireless competitors in Alberta and British Columbia, and the decision goes further, concluding that Québecor will be a more disruptive wireless carrier and Rogers will inject a new and substantial source of competition.” said Rogers CEO, Tony Staffieri.

The fate of the two-year-long merger battle is now in the hands of  Industry Minister François-Philippe Champagne, who said last week that he is in no hurry to render a verdict. 

As part of this final decision, Minister Champagne will have to assess if Québecor will emerge as a strong competitor after the merger or be too dependent on Rogers, a key matter of contention during the November 2022 Competition Tribunal hearings that ruled in favor of the merger. 

Critics have argued that the pre-conditional sale of Shaw’s Freedom Mobile to Vidéotron as a remedy for competition is based on unlawful wholesale agreements with Rogers.

Independent internet service provider (ISP) TekSavvy has echoed these concerns in a motion to the CRTC, requesting the regulator review the Rogers proposal to provide Vidéotron with access to its network at below market rates, illegal under the Telecommunications Act, according to TekSavvy. In a recent application, the ISP also accused Bell of doing the same with newly-acquired subsidiary EBox, and is asking the commission either to nullify these wholesale agreements or apply them universally to competitors until next steps are determined.

Mark Goldberg, senior consultant in the telecommunications industry, argued that TekSavvy’s complaint is inaccurate, as it is asking the CRTC to rule on the hypothetical assumption that preferential rates have already been granted to Vidéotron by Rogers. He said in a tweet; “A valid complaint might seek to ensure agreements are indeed filed in conformance with #CRTC policies, but it seems premature to claim a preference exists, until it actually does.”

Staffieri barely addressed the competition concerns during the earnings call, and stated that a bigger Vidéotron will lead to increased competition but Rogers will not be hurt by it, a message aimed at assuaging concerns of both investors and the minister. He added that there are a number of dynamics in the telecom sector, and that profits for Vidéotron does not automatically mean losses for Rogers. “We have thrived in a competitive landscape in the past,” said Staffieri.

The post Rogers confident to face increased competition after robust Q4 earnings first appeared on IT World Canada.

Telus quietly acquires London, Ont.-based ISP

Telecom giant Telus has confirmed that it acquired London, Ont.-based internet service provider (ISP) Start.ca last month, after the information emerged in a tweet.

Got it confirmed: https://t.co/S8whcDkGM4, another indie ISP, has been quietly acquired by Telus.

— Peter Nowak (@peternowak) February 3, 2023

It also revealed that it acquired Montreal-based Altima Telecom, which serves Ontario, Quebec, Alberta, Manitoba, and B.C., in June 2022.

In a statement to IT World Canada, Telus said, “As part of our commitment to bring Canadians innovative and connected products and services that enhance their lives, we integrated the Altima and Start.ca customer networks with Telus’ in June 2022 and January 2023 respectively, giving customers access to (our) global-leading wireless network, suite of home automation and security, health and entertainment products and services.”

Neither company’s website currently reveals the Telus connection.

The post Telus quietly acquires London, Ont.-based ISP first appeared on IT World Canada.